Masterserve Customer Commitment

• We will treat you with honesty, integrity and courtesy at all times.
• We will provide you with costs for service and repairs, where it is feasible, before any work is carried out; we will not carry out any work on your vehicle without your prior authority.
• We will collect and deliver back your vehicle within an agreed distance whenever possible.
• We will carry out all work on your vehicle to the highest standard using only trained and qualified staff and in accordance with the manufacturer's recommendations.
• We will only fit manufacturer's original equipment parts to your vehicle unless otherwise authorised by you and they will carry a 12 month parts and labour warranty.
• We will retain all parts replaced for inspection for three working days or place them in the boot of your vehicle should you so request.
• We will guarantee all workmanship for a minimum of 12 months or 12000 miles in accordance with our FSG MasterServe warranty procedures.
• We will provide you with documentation giving details of all work carried out on your vehicle.
• We will return your vehicle in a clean and presentable condition.